Customer Services

Shipping & Delivery

We aim to dispatch all orders received before 2pm the same day (Mon - Fri)

UK Destinations:

  • England - Average delivery time 4 working days 
  • Wales - Average delivery time 4 working days
  • Scotland - Average delivery time 4 working days
  • Northern Ireland - Average delivery time 4 working days
  • Isles of Wight and Scilly & Non-Mainland UK

As our products have a long shelf-life delivery charges can be minimised by ordering in volume - please contact us if you have any questions.

You will receive a confirmation email once your order has been dispatched.

Please Note: All deliveries must be signed for on delivery. If there is no-one to sign for the parcel at the time of delivery a calling card will be left with a number for you to call to discuss re-delivery or pick-up. 

It is possible to specify a safe place to leave your order, however, we do not recommend this and cannot be held liable for any orders left which subsequently go missing. Please include your 'safe place' in the comments section of the check out form and we will add this to your delivery instructions.

Once dispatched delivery is usually overnight, however, some areas of the UK may take a little longer. Saturday and time specific deliveries must be selected when you place your order and will incur an additional charge.

In the unlikely event that any products on your order are out of stock, we will call you using the contact number given to discuss alternatives. Please make sure that the contact number is kept up to date otherwise this will delay delivery of your order.

Returns & Replacements

Whilst we hope that you will receive your order in perfect condition, if your order is damaged, faulty, or incomplete please report this to us within 3 days by phone (0800 5933000) or email using the email system on the contact us page. Please take photographs of evidence of the damage and quote your order number. Please then retain the complete order until we ask you to return the goods, for a full refund of all charges incurred.

If you wish to cancel your order contact us for a refund within 14 days of receiving the goods, and return the goods back to us within 14 days.  We will refund you within 14 days of receiving the goods back.


The United Kingdom's Consumer Protection (Distance Selling) Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation.

You also have the right to cancel your order and receive a full refund within 7 days of receiving confirmation. In the unlikely event that you change your mind and would like to cancel please inform our customer services by telephone, quoting your order number. If you have already received your order, please call our customer services within 7 days to inform them of your wish to cancel and return the undamaged goods in their original packaging.
This does not affect your statutory rights.

If you wish to cancel your order please contact us with your wish to cancel. Please include your order number and any contact information which may help us in handling your transaction.